Should you encounter any issues upon receiving your purchased item, please do not hesitate to reach out to us within 14 days from the date of delivery. Prior to making a purchase, we strongly advise that you carefully review the item descriptions and thoroughly inspect all provided photographs.
Kindly note that we solely accept returns in cases where the item sustains damage during transit and is reported within 14 days after you, as the buyer, have taken possession of the item. It is important to acknowledge that our items are of vintage and antique nature, each possessing a unique and storied past.
The gentle fading and wear on these pieces are inherent characteristics of their authenticity, reflecting their history. Although these items may exhibit minor imperfections, they contribute to their allure, making each piece distinctive and captivating.
At L'Authentique, we cherish these marks of time and usage, as they imbue every item with a narrative worth preserving. Should you wish to initiate a return for any item within your order, please notify us promptly via email or phone within 14 days of the delivery date.
The returned item must reach us within 14 days of notification to qualify for a return. For a successful return, the item must remain in its original condition and packaging as received. Upon receiving and examining your return, we will send you an email confirming the safe receipt of the item.
You will also receive a notification once your refund is authorized. Subsequently, your refund will be processed, and the credited amount will be applied back to your original payment method. Refunds are typically processed within 7 days of approval.